Privacy Policy

1. Introduction

KGO (Kerala Gifts Online) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Business Information:
Business Name: KGO (Kerala Gifts Online)
Contact: sales@keralagiftsonline.com
Phone: +91 8075030919

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, profile information
• Payment Information: Billing address, payment method details (processed securely through Razorpay)
• Order Information: Purchase history, delivery preferences, gift messages
• Communication Records: Customer service interactions, feedback, reviews

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on site, click patterns, referral sources
• Cookies and Tracking: Cookies, web beacons, and similar technologies
• Location Information: General geographic location based on IP address

2.3 Third-Party Information

We may receive information from third parties, including:

• Payment processors (Razorpay) for transaction verification
• Social media platforms if you connect your accounts
• Analytics providers for website usage statistics
• Marketing partners for promotional activities

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Manage your account and preferences
• Send order confirmations and delivery updates
• Process payments and prevent fraud

3.2 Communication

• Send marketing communications (with your consent)
• Provide product recommendations and updates
• Notify you about promotions and special offers
• Send important service announcements

3.3 Business Operations

• Analyze website usage and improve user experience
• Conduct research and analytics
• Develop new products and services
• Ensure website security and prevent abuse
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

• Payment Processing: Razorpay for secure payment processing
• Shipping Partners: Delivery companies for order fulfillment
• Cloud Services: Hosting and data storage providers
• Analytics: Website analytics and performance monitoring
• Marketing: Email marketing and customer communication tools

4.2 Legal Requirements

• Comply with legal obligations and court orders
• Respond to government requests and investigations
• Protect our rights, property, and safety
• Prevent fraud and ensure security

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Infrastructure: Protected servers and secure hosting environments
• Regular Updates: Security patches and system updates
• Monitoring: Continuous monitoring for security threats

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

6.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

6.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Verify the accuracy of your information

7.2 Correction and Updates

• Update or correct your personal information
• Modify your account preferences
• Change your communication preferences

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain uses of your information

7.4 Marketing Communications

• Opt-out of marketing emails (unsubscribe link in emails)
• Manage your communication preferences
• Withdraw consent for marketing activities

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill orders
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and user experience

When personal information is no longer needed, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including standard contractual clauses and adequacy decisions.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us